Shipping & Return Policy
Nexion Smart Rooms guarantees customer satisfaction. If you are not satisfied with your purchase please follow the instructions below to return the item.
- Warranty Claims: We will assist with warranty issues; however, all warranty issues are the ultimate responsibility of the manufacturer. We cannot be responsible for manufacturer policy and/or processing.
- Some special order items may require a restocking fee prior to return. Please check with your sales associate. All returns must be in new condition and include all original manufacturer’s packaging. All closeout/blowout merchandise are final and can not be returned.
- Call 1300 436 110, return the merchandise with a note in the box, or fill out the form below explaining what was the issue with the product and if you want store credit or swapping of product.
- Please send the package back with a copy of the invoice and note within 30 days from the day you receive your order. Requests after 30 days are at our discretion.
- We will be glad to refund or exchange undamaged and unused items with no restocking fee within 30 days from the date of sale.
- For item exchanges: Nexion Smart Rooms must wait to ship your product until the original item has been returned.
- Credit card refunds are credited back to the card used for the original purchase.
- Always insure the package for the full retail value of the item.
- Please return all items via Australia Post
- Please do not return any items via COD _ our shipping department cannot accept COD returns.
- Please return item to: Nexion Smart Rooms. ATTN: Returns # (include a copy of the original invoice and explain what you want us to do with the order via a note or by filling the form below). Level 2, 355 Scarborough Beach Rd, Osborne Park 6017